Refund policy

Returns, Refund & Cancellation Policy

At Ertha, customer satisfaction is our priority. Every product is carefully formulated and quality-checked before dispatch. If you experience any issue with your order, we're here to help.

Eligibility for Returns & Replacements

Returns or replacements are accepted only under the following circumstances:

  • You received the wrong product.
  • The product was damaged during transit.
  • The product received is expired or defective.
  • The product packaging was tampered with before delivery.

How to Request a Return

Please email us within 7 days of receiving your order at info.parmaanwellness@gmail.com with the following details:

  • Order ID
  • Reason for return or replacement
  • Clear photos or videos of the product and packaging

Requests received after 7 days from the delivery date will not be eligible for return, replacement, or refund.

Verification Process

Our support team will review your request within 48 business hours. Once approved, a reverse pickup will be arranged wherever service is available. If reverse pickup is unavailable in your location, you may be requested to self-ship the product, and eligible shipping charges will be reimbursed.

Refund Policy

After the returned product reaches our warehouse and passes quality inspection, your refund will be initiated.

  • Online Payments: Refunds will be processed to the original payment method within 24–48 business hours. Depending on your bank, the amount may reflect within 7–21 business days.
  • Cash on Delivery (COD): Refunds will be processed via bank transfer after receiving your bank account details via email. Processing usually takes 24–72 business hours, and the amount may reflect within 7–21 business days.

Cancellation Policy

  • Orders can be cancelled only before they are dispatched.
  • Once an order has been shipped, cancellation requests cannot be accepted.
  • If a shipped order is refused or returned, the refund will be processed only after the product is received and verified at our warehouse.

Non-Returnable Items

  • Products opened, used, or partially consumed.
  • Products damaged due to misuse or improper handling.
  • Products returned without original packaging.
  • Gift cards or promotional items.

Shipping Charges

Original shipping charges, COD charges (if applicable), and any convenience fees are non-refundable unless the return is due to an error on our part.

Need Assistance?

If you have any questions regarding returns, refunds, or cancellations, please contact us:

Email: info.parmaanwellness@gmail.com