Refund policy

We at Ertha have formulated each product to deliver the best possible results, transparently. We hope you will love our products as much as we do. But in case you wish to return the product, please reach out to us and we will take care of everything for you.

We offer refunds/replacements only in the following cases:

  • You received the wrong shipment

  • You received a damaged product

  • You received an expired product

In any of the above cases, please raise a return/ replacement request within 7 (seven) days from the date of delivery. To raise a return/refund request in such cases, please drop us an email at info.parmaanwellness@gmail.com

No return or any other claim will be acceptable or valid after the expiration of 7 days from the time of delivery of the product.

Please allow us 48 hours to review your request. Once the request is approved, we will initiate a reverse pickup. Our courier partner will pick up the order from your doorstep.

Upon receiving the returned order, our service team will review the same. If the issues described by you are verified, our team will initiate a refund within 24 hours. 


Shipping charge would not be included in the refund value of your order as these are non-refundable charges.


In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 7- 21 business days for the amount to reflect in your account.

For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-72 business hours of us receiving the products back and your bank details via email. It will take 7-21 business days for the amount to reflect in your account.